Shipping policy

Last Updated: July 31, 2026

Thank you for visiting and shopping at the ASUSTOR US Store. The following terms and conditions constitute our official Shipping Policy.

1. Shipment Processing Time

  • All orders are processed within 2 to 3 business days.

  • Orders are not processed, shipped, or delivered on weekends or official U.S. holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few business days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

  • Shipping Fees Excluded: Product prices displayed on our store do not include shipping costs unless explicitly stated otherwise.

  • Calculated Shipping Rates: Shipping charges for your order will be calculated based on package weight, dimensions, destination, and selected shipping speed, and will be added to your total at checkout.

  • Estimated Delivery Time: Total fulfillment typically takes approximately 5 to 10 business days (including processing time) for goods to arrive at your shipping address, depending on the carrier service selected at checkout.

  • No Delivery Guarantee: While we make every effort to ensure timely delivery, delivery dates are estimates only and are not guaranteed. ASUSTOR US Store is not liable for transit delays caused by weather conditions, carrier overload, or incorrect shipping address entries provided by the buyer.

3. Primary Shipping Carrier (UPS)

All standard domestic shipments from the ASUSTOR US Store are fulfilled primarily via UPS (United Parcel Service Ground / Air services) based on package size, weight, and destination selected at checkout.

Please note that UPS typically does not pick up or deliver packages on weekends or official U.S. holidays.

4. Sales Tax

Applicable state and local sales taxes are the sole responsibility of the buyer. Sales tax will be calculated and added to your total at checkout based on the destination shipping address provided.

5. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your UPS Tracking Number once your order has been processed and dispatched. The tracking number will typically become active within 24 to 48 hours.

6. Shipping Damages, Defective Goods, and Wrong Items

  • UPS Transit Damage / Defective Items: If your package arrives physically damaged during transit, or if the product inside is non-functional upon arrival (DOA), you are covered under our 30-day Return Policy.

  • Filing a Claim: Please preserve all original boxes, packaging materials, and damaged items, and immediately contact our technical support team at techsupport@asustor.com with your Shopify Order Number and clear photos/videos of the damage.

  • Resolution: Upon verification, ASUSTOR US Store will provide a prepaid UPS return shipping label and arrange a replacement or full refund.